Frequently Asked Questions
oWhy does it say “Sample” next to the documents in the list?
oYour DPS 8.0 does not have a current PIN on file. Go to Help, Enter PIN and make sure that you have entered your Client Number and your most recent PIN. If you still have a problem, call 800-454-7703 for support.
oWhy does it say “Demo” across my document’s pages?
oIf you license DPS 8.0, check Help, Enter PIN and make sure that you have entered your Client Number and your most recent PIN. If you still have a problem, call 800-454-7703 for support.
oWhy does it tell me my “document is empty” when I try to Produce it?
oYou are probably working in an area that requires you to “check off” which documents or forms you would like to have Produced. Use the Outline to help you look for sections or screens where you can specify this information.
oWhy is my tax form printing out too small?
oCheck your Acrobat settings. Use File, Print and then check all three boxes in the middle on the right of the Print Window. You’ll notice that one of these boxes says “Expand Small Pages To Paper Size”.
oWhen I run an update, how do I know that it worked?
oAt the bottom of the login screen you will find the Build Number of your DPS 8.0 and the date that it was created.
oWhat do I do if I’m having problems?
oCall 800-454-7703 during office hours and ask for technical support.
oWhy are my totals double what they should be?
oWhen creating a 706 or other Death Tax Form, you must choose between two different ways of entering assets.
oYou can create the schedule using DPS 8.0 by entering information describing the applicable assets and allow DPS 8.0 to total the combined value and transfer it to the cover pages as needed, or
oYou can use a screen entitled Totals From Attached and merely tell DPS 8.0 the totals from schedules that you have created outside of DPS 8.0. DPS 8.0 will transfer this value to the cover pages.
oA common mistake is to enter everything and sum it under Totals From Attached. That makes the value used on the 706 exactly double what it should be. If you have made this mistake, you will need to go to outline, identify and change to zero the Attached Schedules as they are redundant values.